Return, Refund & Cancellation Policy

We want you to have a smooth shopping experience. Please read our return, refund, exchange, and cancellation policies carefully before placing your order.

1. Return Eligibility

• Return requests must be submitted within 5 days of receiving your order.

• Returns are accepted only for products that are damaged, defective, or significantly different from the product description provided on our website.

• To be eligible for a return, products must be unused, unwashed, and in their original condition, with all original tags and labels intact.
  

• All return requests are subject to verification and approval by our team.

2. How to Request a Return

You can initiate a return request through our website using one of the following methods:

For registered customers:

• Log in to your account and visit your order history.

• Select the order you wish to return and follow the instructions to submit your return request.

For guest customers:

• Visit our return request page: Contact Us

• Enter your order number and registered email address or phone number to initiate your return.

Please note: Return requests submitted via phone calls, WhatsApp, or email will not be accepted. All return requests must be submitted through our website.

3. Return Process

• Once your return request is approved, we will arrange a reverse pickup from your delivery address, subject to service availability.

• If reverse pickup is unavailable in your area, you may ship the product back to us using a courier of your choice.

• In such cases, we will reimburse courier charges up to ₹100, upon submission of valid shipping proof.

Please ensure that the returned product meets all the eligibility requirements before handing it over to the courier.

4. Exchange Policy

We currently do not offer direct exchanges.

If you wish to purchase a different product or size, you may place a new order using the store credit issued for your eligible return, subject to the applicable policy terms.

5. Refund Policy

• Approved refunds are generally issued as store credit, which is valid for 90 days from the date of issue.

• In exceptional cases, such as damaged or incorrect products, a refund to the original payment method may be approved.

• For approved refunds to the original payment method, a ₹199 restocking fee will apply.

• Refunds are processed within 7–10 working days after the returned product has been received and successfully passed our quality inspection.

Please note that refund processing timelines may depend on your payment provider once the refund has been initiated.

6. Order Cancellation Policy

• Orders may be cancelled within 24 hours of placement, provided they have not yet been shipped.

• Once an order has been shipped, it cannot be cancelled under this policy.

To request a cancellation, please use the cancellation option available on our website, if provided.

7. Missing or Incorrect Product Claims

If you receive an incorrect product or find that an item is missing from your order, you must raise a claim within 24 working hours of delivery.

To help us verify your claim, you must provide a clear, uninterrupted unboxing video that:

• Clearly shows the sealed package before opening.

• Shows the shipping label and package details.

• Continues without interruption throughout the opening of the parcel and the inspection of its contents.

Claims must be submitted within the specified timeframe and are subject to verification and approval by our team.

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Need help?

For return-related assistance, please submit your request through the appropriate section of our website. Requests submitted through other channels will not be considered as formal return requests.