Shipping, Delivery & Payment Policy

At Pahel Creation, we aim to ensure that your orders are processed and delivered as smoothly as possible. Please review our shipping, delivery, and payment policies below.

1. Shipping & Delivery Timelines

We offer domestic and international shipping with the following estimated delivery timelines:

• Within India: Up to 7 days

• International Orders: Up to 14 days

Delivery timelines are estimates and may vary depending on your location, courier service, customs clearance, and other unforeseen circumstances.

2. Order Processing & Shipping

• We aim to hand over your order to our courier partner or postal service within 15 working days from the date of order placement and payment, unless a different delivery date has been agreed upon and confirmed at the time of ordering.

• Orders will be delivered to the shipping address provided by the customer at the time of checkout, unless otherwise specified and agreed upon.

• Once your order has been handed over to the courier company or postal service, delivery is subject to their shipping schedules and operational processes.

• Pahel Creation is not responsible for delays caused by courier companies, postal authorities, customs clearance, or other circumstances beyond our control.

• While we take care to package your orders securely, we are not responsible for damage occurring during transit after the order has been handed over to the courier company.

3. Shipping & Delivery Policy for Services

For products purchased through our website, delivery or service confirmation will be sent to the email address provided by the customer during registration or checkout.

If you experience any issues while accessing or using our services, please contact our customer support team for assistance.

Customer Support: +91 99490 77738 (Call or WhatsApp)

4. Exchange Shipping Charges

Unless the product received is damaged or defective, customers are responsible for the two-way shipping costs associated with clothing exchanges.

Please refer to our Return, Refund & Cancellation Policy for additional information about return and exchange eligibility.

5. International Shipping & Customs Duties

• International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country's government or customs authorities.

• These charges vary depending on the destination country and its applicable regulations.

• Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer.

• Pahel Creation has no control over these charges and cannot guarantee whether customs duties or taxes will be applied to a particular order.

Customers are encouraged to check their country's customs regulations before placing an international order.

6. Payment Policy

We use trusted third-party payment gateways to provide a secure, convenient, and efficient checkout experience.

We accept major credit cards and other payment methods supported by our payment partners, including:

• Razorpay

• PayPal

All payments are processed through the applicable payment gateway's secure payment system. Available payment methods may vary depending on your location and checkout options.

By placing an order, you agree to provide accurate payment and billing information required to complete your purchase.

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Important: Please ensure your shipping address, email address, and contact details are accurate when placing your order to avoid delivery or communication issues.